Woody & My IBF

My internet upload (or is it download? the other way works) speed is 0.001 mps. This means it is not working. I had another router delivered and nothing. Went through whole service wait on the phone thing and still  nothing. They are sending a tech. In the meantime, I have to use my very expensive Verizon hotspot to connect. Hmmmmm.... Will catch up as much as possible.